What’s covered under warranty?
At Therm-a-Rest, we take pride in our high-quality camping gear, and we want you to feel confident in your purchase. That’s why we offer a Limited Lifetime Warranty on all our products, except for electronic devices, which come with a 2-year Limited Warranty. If you find that your Therm-a-Rest product has a defect covered by this warranty, Cascade Designs will happily repair or replace it at no cost to you. Just keep in mind that you’ll need to cover the shipping charges to send your product to us for evaluation.
What’s not covered under warranty?
Normal wear and tear, punctures, abrasions, misuse, alterations, abuse, or disassembling the product aren’t covered. If your Therm-a-Rest product has damage or wear that isn’t covered by the warranty but is repairable, we can usually help with repairs for a reasonable fee.
Our repair team is skilled at locating and fixing punctures, replacing valves, and resealing seams on your mattress. If we can repair your mattress, there’s a $20 fee for patching up to 10 punctures.
Unfortunately, we can’t repair damaged zipper tracks, but other issues like punctures or tears may be fixable for a reasonable fee. We do our best to address all repair requests, but please note that some damage may be beyond our ability to fix. If you need assistance, feel free to submit a ticket with us here.