Seam failures can be difficult to repair long-term without the specialized laminating equipment we use on our production floor and in our repair shop. When a seam fails early in the product's life and the pad has been well maintained, we typically replace the pad.
However, if the pad shows signs of poor maintenance, we may determine that the failure does not qualify for replacement.
If you are the original owner and have experienced a seam failure, you may be eligible for a warranty replacement. Please have your proof of purchase ready and submit a claim here. Depending on your specific situation, we may opt to repair the pad instead of replacing it.