Reflective Coating Appearance
What may look like a “flaky” reflective coating inside your mattress is almost always a visual effect caused by light passing through the material. This is completely normal and not a sign of damage. Think of it like repeatedly crumpling a piece of paper—over time, you’ll notice variations in how light passes through it. The same principle applies here.
In rare cases, actual flaking of the ThermaCapture™ layer can occur. However, unless you see metallic flakes coming out of the mattress valve during deflation, this is not considered a defect.
Warranty Policy
We do not accept mattresses for warranty review based solely on visual differences in the reflective layer. A warranty claim will only be considered if you observe actual flakes of the metallic coating exiting through the valve. If that’s not happening, your pad’s technical performance should remain unaffected.