Following these quick troubleshooting steps resolves most of the sync issues we see with pro accounts. When logged into your pro account, your pro pricing can be seen on each product page. This is shown as the original price grayed out and the price you pay with your pro deal in bold black font.
- Try switching to a different browser. Our sites are optimized for Google Chrome, Firefox, Windows Edge, or Safari.
- Double check to be sure you’re signed in with the correct email address you used to create your pro account. Sign out and sign back in using the email address your pro account is tied to. This can help sync and update what you’re seeing when you’re logged in.
- Ensure the correct version of our website is selected for the country or region you’re located in. Scroll all the way down to the bottom right-hand corner of the product page or checkout page to select the correct region (this should look like a small circle with a flag).
- Restart your computer or mobile device. Last but not least, a restart usually fixes any oddities or glitches you’re encountering.
If this doesn’t do the trick, please reach out to us directly and we'll continue to troubleshoot to get the issue resolved for you. We typically find that running customers through these steps fixes things so we recommend trying these first before you reach out.