Orders & Payments
- Why Was My Order Canceled?
- How can I find out when something will be back in stock online?
- Can I cancel my order?
- Exchange Policy
- Can I use gift cards or multiple credit cards on my order?
- Do you offer backorders?
Account Settings
- Was My Pro Application Approved?
- Sponsorship and Affiliate Information
- I forgot my password, can you help?
- I'm having trouble logging in, please help!
- How do I become a Cascade Designs Dealer?
- Do you offer a pro deal program? Do I qualify?
Shipping & Delivery
- Can I Change My Address or Products on My Order?
- Where can you ship to?
- What are your shipping rates? Does my order qualify for free shipping?
- When will my order ship, how long will it take? Where is my tracking number?
- Will my package arrive in time? What’s the last day I can order for holiday shipping?
- What carrier do you use for shipping orders?