Orders & Payments
- How can I find out when something will be back in stock online?
- Can I cancel my order?
- How do I exchange my product for something else?
- Can I use gift cards or multiple credit cards on my order?
- Do you offer backorders?
- Why do I see multiple charges on my account?
Account Settings
- Sponsorship and Affiliate Information
- I forgot my password, can you help?
- I'm having trouble logging in, please help!
- How do I become a Cascade Designs Dealer?
- Do you offer a pro deal program? Do I qualify?
- My pro application was just approved. Why am I not seeing pro pricing yet?
Shipping & Delivery
- Where can you ship to?
- What are your shipping rates? Does my order qualify for free shipping?
- How long will it take for my order to arrive? When will my order ship?
- Will my package arrive in time? What’s the last day I can order for holiday shipping?
- What carrier do you use for shipping orders?
- Can you ship to an APO/FPO/DPO address?