Orders & Account

Orders & Payments

• Can I cancel my order?
• How do I exchange my product for something else?
• Can I use gift cards or multiple credit cards on my order?
• Do you offer backorders?
• Why do I see multiple charges on my account?
• Do you offer Will Call?

Account Settings

• I forgot my password, can you help?
• I'm having trouble logging in, please help!
• How do I become a Cascade Designs Dealer?
• Do you offer a pro deal program? Do I qualify?
• My pro application was just approved. Why am I not seeing pro pricing yet?
• Would Cascade Designs sponsor my event/trip?

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Shipping & Delivery

• Where can you ship to?
• What are your shipping rates? Does my order qualify for free shipping?
• How long will it take for my order to arrive? When will my order ship?
• Will my package arrive in time? What’s the last day I can order for holiday shipping?
• What carrier do you use for shipping orders?
• Can you ship to an APO/FPO/DPO address?