Occasionally wires get crossed, but following these quick troubleshooting steps resolves most of the technical issues or error messages we see while browsing or checking out from the shopping cart.
- Try switching to a different browser. Our sites are optimized for Google Chrome, Firefox, Windows Edge, or Safari.
- Sign out of your account and sign back in. This can help sync and update what you’re seeing when you’re logged in.
- Ensure the correct version of our website is selected for the country or region you’re located in. Scroll all the way down to the bottom right hand corner of the product page or checkout page to select the correct region (this should look like a small circle with a flag).
- Restart your computer or mobile device. Last but not least, a restart usually fixes any oddities or glitches you’re encountering.
If this doesn’t do the trick, please reach out to us directly and we'll continue to troubleshoot to get the issue resolved for you. We typically find that running customers through these steps fixes things so we recommend trying these first before you reach out.