Therm-a-Rest takes pride in offering the highest quality camp products and we stand behind every piece of gear that we make. We offer a Limited Lifetime Warranty on all products, except electronic devices, which have a 2-year Limited Warranty. Our Limited Lifetime Warranty covers defects in material and workmanship. Normal wear, puncture, abrasion, misuse, alteration, abuse or taking apart the product is not covered. If your Therm-a-Rest product has repairable damage or wear not covered by your warranty, Therm-a-Rest will complete the repairs for a reasonable fee.
Should your Therm-a-Rest product be found defective under this warranty, Cascade Designs, at its option, will repair or replace it.
If it is determine that your sleeping pad can be repaired (i.e. leaking as a result of a puncture), we charge $20 for up to ten punctures per mattress. Shipping charges to an Authorized Repair Center for a damaged product are not covered and are the responsibility of the customer. Return shipping charges for the repaired product will be covered.
Cascade Designs will not be liable for incidental or consequential damages. Some states do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply.
What does the Therm-A-Rest Warranty cover?
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1 comment
No way to contact directly? I submitted a warranty claim for a Thermarest Mondoking mattress about a week ago and have heard nothing back.
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