If you own MSR Dynalock trekking or backcountry poles, you can repair some components. We have replacement baskets available on our website.
If your poles get jammed, try cleaning them with a cloth and warm soapy water, and consider lubricating some of the tensioners. Just remember to dry them off afterward. Sand and dust can accumulate in these parts, causing them to stick.
Currently, our replacement baskets are compatible only with our latest pole styles. These are screw-on baskets, and you can find them on MSR's website here.
Just a quick reminder that MSR's warranty lasts for 3 years from the purchase date for the original buyer and covers manufacturer defects, but not damage from normal wear and tear. If you have more questions, feel free to submit a request to us through our help center.