How can I get warranty assistance from Japan?

For Warranty & Repairs assistance in Japan, please contact our international distributor in Japan -- Mochizuki. Mochizuki is fully equipped to process these requests in house, thereby minimizing shipping charges and long delays for our customers. I’ve included their contact details below for your convenience.

https://www.cascadedesigns.com/faq?cat=international-distributors&folderId=cd-service&_ga=2.62416687.2006240813.1678805271-257016074.1656602671

All of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.